At Avisutra, we want you to love every saree you purchase from us. However, we understand that sometimes an exchange or refund may be necessary. Please review our Exchange and Refund Policy to understand how we handle such requests with care and clarity.
Eligibility: Items must be returned in their original, unused, and unwashed condition with all original tags attached. We do not accept returns for products that have been worn, washed, altered, or customised.
Timeframe: Exchange or return requests must be initiated within 7 days from the date of delivery.
Proof of Purchase: A valid order confirmation or invoice is required for processing.
We offer exchanges for eligible items in their original condition.
Steps to Exchange:
Request an Exchange: Email us at info@avisutra.in within 7 days of receiving your order with your order number and reason for the exchange.
Eligibility: Exchanges are allowed for items of equal or lesser value. For a higher-value product, you’ll need to pay the difference.
Condition: The returned item must be unused, unwashed, and in its original packaging with tags.
Shipping the Return: Once your exchange is approved, you’ll receive return shipping instructions. Return shipping costs are to be borne by the customer unless the product is defective or incorrect.
Processing the Exchange: After receiving and inspecting the returned item, we’ll dispatch the new product. You’ll receive an email with tracking details once it has been shipped.
Replacement Timeline: If replacement is accepted, replacement of product will be delivered within 7-10 business days
Refunds are only issued in specific cases such as damaged, defective, or incorrectly shipped items.
Steps for Refunds:
Eligibility: Refunds are applicable only if the item is damaged, defective, or incorrectly shipped. Refunds are not provided for size issues or change of mind.
Initiate Request: Contact us within 7 days of delivery at info@avisutra.in, including your order number and a description or photo of the issue.
Return Instructions: If the refund is approved, you will receive instructions to return the product.
Refund Processing: Once we receive the returned item and confirm it meets refund criteria, we will initiate a refund.
Mode of Refund: Refunds are credited back to the original payment method (including PhonePe, if used).
Refund Timeline: If refund is accepted, refund amount will be credited back to original mode of payment within 7-10 business days
Return Timeframe: If return is accepted, return product will be delivered within 7-10 business days.
The following are not eligible for return or exchange:
Customised or made-to-order sarees
Sarees that have been worn, washed, or altered
Sale/clearance items (unless damaged or incorrect)
Items without original tags or packaging
Final sale items
In case you receive a damaged or defective item:
Contact Us: Email info@avisutra.in within 7 days of delivery
Provide Evidence: Share clear photos of the damaged area
Return Instructions: We will guide you through the return process and cover shipping if the damage is verified
Replacement Timeframe: If replacement is accepted, replacement of product will be delivered within 7-10 business days
If you have any questions regarding exchanges, refunds, or return eligibility, please contact:
Email: info@avisutra.in
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM (excluding public holidays)
