Exchange and Refund Policy for Avisutra

At Avisutra, we want you to love the sarees you purchase from us! However, we understand that sometimes you may want to exchange or return an item. Please review our Exchange and Refund Policy to understand how we handle returns, exchanges, and refunds.

1. General Guidelines

• Eligibility: To be eligible for an exchange or refund, the saree must be in its original, unused, and unwashed condition with all original tags attached. We do not accept returns on items that have been worn, washed, or altered in any way.
• Timeframe: Exchange or return requests must be made within 7 days from the date of delivery. Requests made after this period may not be eligible for a return or refund.
• Proof of Purchase: A valid proof of purchase (order confirmation or invoice) is required to process any return or exchange request.

2. Exchange Policy

We offer exchanges for items that are in original, unworn condition with tags attached. Here’s how our exchange process works:

Steps to Exchange

1. Request Exchange: To request an exchange, please contact our customer support team at [Your Contact Email] or [Phone Number] within 7 days of receiving your order. Provide your order number and the reason for the exchange.
2. Exchange Eligibility: We accept exchanges for products of equal or lesser value. If you wish to exchange for a higher-priced saree, you will be responsible for paying the difference.
3. Condition of the Item: The saree you are exchanging must be unused, unwashed, and in its original condition with tags still attached.
4. Return the Item: Once your exchange request is approved, we will provide instructions on how to return the item to us. You will be responsible for the shipping cost of returning the item, unless the item is defective or damaged.
5. Shipping the Exchange Item: Once we receive the returned item, we will process the exchange and send you the new product of same value of your choice. You will receive an email with tracking details once your new item has been shipped.

3. Refund Policy

We offer refunds for eligible returns in certain circumstances. Here’s how we process refunds:

Steps for Refunds

1. Eligibility for Refund: Refunds are available only for products that are defective, damaged, or incorrectly shipped. We do not offer refunds for items that are returned due to sizing issues or change of mind.
2. Request Refund: To initiate a refund request, please contact us within 7 days from the delivery date. Include your order number and a description of the issue (e.g., damaged or incorrect item).
3. Return the Item: If your refund request is approved, we will provide you with instructions for returning the item. You will need to ship the item back to us at your own expense unless the product is faulty or damaged.
4. Processing the Refund: Once we receive the returned item, we will inspect it to confirm it meets the refund criteria. If everything is in order, we will process your refund. The refund will be credited back to the original payment method used for the purchase.
5. Refund Timeframe: Refunds typically take 10-15 business days to process after we receive the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

4. Non-Returnable/Non-Exchangeable Items

The following items are not eligible for return, exchange, or refund:

• Customized, personalized, or made-to-order sarees.
• Sarees that have been worn, washed, or altered in any way.
• Sale or clearance items (unless defective or damaged).
• Products with missing tags or packaging.
• Any items marked as final sale.

5. Damaged or Defective Items

If you receive a damaged or defective saree, please follow these steps:

• Contact Us Immediately: Notify us within 7 days of receiving your order by emailing [Your Contact Email] or calling [Your Phone Number].
• Provide Evidence: Please send us clear photos of the damage or defect. This helps us assess the issue and process your claim more quickly.
• Return Instructions: We will provide instructions for returning the damaged or defective item. In most cases, we will cover the return shipping cost.

6. How to Contact Us

For any questions regarding our Exchange and Refund Policy, or to initiate an exchange or return, please contact us at:

• Email: [Your Email Address]
• Phone: [Your Phone Number]
• Business Address: [Your Business Address]
• Working Hours: [Your Business Hours]

7. Final Notes

• We encourage you to double-check your order before finalizing the purchase, especially with sizes and product details, to avoid returns.
• If you have any doubts about our policy or specific issues regarding your order, please feel free to reach out to us. We are here to help!