1. Order Processing

• Order Confirmation: Once you place an order, you will receive an email confirmation with your order details. This is an acknowledgment that we have received your order, but not an indication that your order has been shipped.
• Processing Time: We aim to process all orders within 1–2 business days (Monday to Friday, excluding public holidays). Custom orders or sarees that require special handling may take longer, and we will notify you if additional time is needed.

2. Shipping Methods & Costs

• Shipping Methods: We offer several shipping options to suit your needs, including standard, expedited, and express shipping. Shipping options will be available during checkout based on your location.
• Shipping Costs: Shipping fees are calculated based on your delivery address, order size, and selected shipping method. The shipping cost will be displayed at checkout before you confirm your purchase.
• Free Shipping: We offer free shipping on orders over 1500 for domestic customers. This offer applies to standard shipping methods only.

3. Delivery Timeframes

• Domestic Orders: Delivery times for domestic orders typically range from 7–10 business days depending on the shipping method chosen and your location.

Note: Delivery times are estimates and can be affected by weather conditions, holidays, or unforeseen circumstances. While we strive to deliver your order as quickly as possible, delays can occur due to circumstances beyond our control.

4. Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email or SMS (depending on your preferred method of communication). You can use this tracking number to monitor the status of your shipment.
• For any inquiries regarding the delivery status, please feel free to contact us at { Email id}, and we will be happy to assist you.

5. Shipping Restrictions

• Shipping Locations: We currently ship to most domestic locations. During checkout, you will be able to enter your shipping address, and our system will notify you if we do not ship to your location.

6. Delivery Issues & Lost Packages

• Missing or Damaged Items: If you receive a damaged or incorrect item, please contact our customer support team at [ Email/Phone Number] within 7 days of receiving your order. We will arrange a return, replacement, or refund as per our Return and Exchange Policy.
• Lost Packages: If your tracking shows that your package has been marked as delivered but you have not received it, please check with the delivery partner to confirm. If it is still not located, please reach out to us, and we will assist you in resolving the issue.
• Address Issues: We are not responsible for lost or delayed shipments due to incorrect or incomplete address information provided at the time of purchase. Please ensure all details (including house no, floor, street address, city, postal code, landmarks and contact number) are correct before confirming your order.

7. Order Cancellations

• Cancelling Orders: If you wish to cancel your order before it has been processed and shipped, please contact us immediately at [ Email/Phone Number]. We will make every effort to cancel your order before it is shipped.
• Once Shipped: After your order has been shipped, it cannot be cancelled. However, you may initiate a return or exchange in accordance with our Return and Exchange Policy once you receive your order.

8. Shipping Insurance

• Optional Shipping Insurance: For an additional fee, we offer shipping insurance on your order. This will cover any loss or damage during transit. If you choose not to add insurance, we are not liable for any issues that arise during shipping.

9. Changes to Shipping Information

• If you need to update your shipping address after placing an order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to modify the shipping address.

10. Customer Support

If you have any questions about our shipping process or your order, please don’t hesitate to contact us:

• Email: [Your Email Address]
• Phone: [Your Phone Number]
• Business Address: [Your Physical Store Address, if applicable]